Healthcare Virtual Assistant

Virtual Assistant

About:

Simple, tech-enabled primary care is offered by Eden Health directly to employers. Our consumers have quick access to care through the Eden Health app, in our exclusive clinics, and at their places of business. We have made healthcare enjoyable and patient-centered, transforming it from a necessary but unpleasant experience. The results speak for themselves: businesses that partner with us see improved worker health, higher productivity, and lower medical expenses. 

Duties:

You will be a vital part of our nationwide virtual primary care practice's virtual daily operations as a full-time virtual medical assistant. Working closely with the clinical and operations teams, you will add to a productive clinical and workplace environment. A "no task is too big or small" mentality, a passion for providing extraordinary patient experiences, and trust-building qualities are characteristics of excellent candidates. Operational Leads, Medical Assistants, and Medical Providers make up our Virtual Care Team. You will help with virtual intake and rooming, care coordination, patient outreach, insurance navigation, and eligibility checks as a member of that care team. 

The East Coast-based position is virtual only, and the anticipated availability window is 6 a.m. to 8 p.m. EST. Working together with medical providers, virtual care teams, and other medical assistants, you will be accountable to the director of virtual care operations in this role. Be prepared to thrive in a fast-paced, creative, technologically advanced environment where the patient always comes first! 

What success looks like:

• Gain a thorough understanding of the Eden Health ecosystem and care model to build enduring patient relationships.
• Respect and uphold the workflows, service philosophies, and standard operating procedures of Eden Health and Clinical Care. Retain professionalism, acumen, and clinical manners.
• Collaborate with colleagues, medical professionals, and operations managers to deliver outstanding clinical, operational, and administrative long-term primary care.
• Continue to communicate with important participants in the virtual clinical careteam.
• obtaining external medical records, arranging referrals, conducting pre-, post-, and peri-patient outreach, following up with labs and patients regarding results, and keeping an accurate and current electronic medical record are all steps toward achieving a five-star patient experience.
• Respect AAMA, OSHA, and HIPAA rules and guidelines at all times and show that you understand them.

Essential Responsibilities:

• Utilizing a variety of data sources and clinical tools, compile essential patient health history and help finish charts.
• Help patients with insurance record updates, appointment scheduling, check-in and check-out procedures, consent and intake form completion, and more.
• Execute the following common clinical competencies for medical assistants:
• providing patients with virtual assistance to take, record, and report accurate vital signs
• Getting hold of, recording, and disclosing basic health, social, and family history
• educating patients on subjects like using a glucometer and taking blood pressure
• Organize and preserve insurance reports and medical records.
• Coordinate with other facilities to set up laboratory services, hospital admissions, and any necessary support for the patient's overall care plan.
• Create and disseminate memos, letters, faxes, and forms.
• As needed, carry out additional related tasks.

What you will bring:

• Want to work in a fast-paced startup setting where you can use technology to provide great clinical experiences and work as a team with providers, virtual dyads, and other medical assistants.
• Two or more years of experience working as an operations associate, in a medical office (in person or virtually preferred), or in other clinically related roles.
• two or more years of experience providing clinical and administrative support while working with patients in a medical clinic or a similar environment.
• familiarity with keeping track of patient records and paperwork.
• Medical assistant certifications mandated by the state must be obtained at the time of hiring.
• A practical grasp of HIPAA regulations, medical malpractice, insurance, and medication terminology, as well as informed consent
• zeal for giving patients five-star experiences and outstanding customer service.
• Excellent attention to detail, urgency, and verbal and written communication (via chat, email, and verbal interactions)
• Knowledge of the Google Suite, Apple and iOS devices and operating systems, and current EMRs (Athena is a plus)
• Capacity to work shifts Monday through Friday from 6 a.m. to 8 p.m. EST
• Multi-lingual (preferred) 

Why Eden Health:

• Employer with a remote-first mentality that is listed in Built In's 2023 list of the 100 Best Hybrid Workplaces
• Listed among the Best Startup Employers in America by Forbes for 2023
• A mission-driven team at a Series C healthtech startup is committed to enabling everyone to establish a relationship with a reliable healthcare provider.
• A competitive compensation package including equity and salary
• Commuter benefits and medical, dental, and vision insurance
• Committed Culture Committee under CEO leadership
• uplifting, welcoming, and encouraging culture that supports you on your path
• robust and swiftly expanding clientele of the top employers in America

Job Type: Full Time

How to Apply: Please be aware that emails sent from edenhealth.com (such as jsmith@edenhealth.com) are the only ones that can request interviews or job offers from Eden Health. Zoom or Google Meet meetings are used for all Eden Health interviews. Eden Health will never request sensitive information to be delivered by email, including passwords, social security numbers, or bank account and routing information. Please contact security@edenhealth.com to report a security issue involving Eden Health or if you come across a scam email.

Notes: The base salary range for this role is $49,600 to $54,560 and is determined based on experience, geography, and qualifications. The base salary is one component of the total compensation package, which includes equity, PTO, and other benefits. This position is salaried, non-exempt with overtime pay eligibility. While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be able to answer them. Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Expertise: expert